FEELING LOST? WE ARE HERE TO HELP.

While we have tried to make the site as user-friendly as possible, we understand that questions still come up.

If you have any questions that are not addressed below, please don’t hesitate to email us at [email protected].

We will return all emails within 48 hours, but likely sooner! Please note that our business hours are Monday – Friday, so if you send an e-mail over the weekend, rest assured we will respond as soon as we can the following week.

Forgot or lost your password?

Simply click the “Forgot Password” option to reset it.

Need help accessing your online purchases (i.e. Studio Diaries, The Painting Sessions, E-Courses)?

You’ll have immediate access (woohoo!) to any online content that you’ve purchased. To access any purchased content, use your email address and password to Login at the top of the website. Next, select ‘Online Courses’ from the drop-down menu underneath your name. If you scroll to ‘My Online Content’, you’ll see all your lovely online goodies waiting for you. Click ‘View’, and you’ll get right in!

Please note, if you’re having trouble finding your Painting Sessions, it may be hidden among purchased Studio Diaries. The image below shows what an individual purchased Painting Session looks like.

An example ‘My Account’ view:

screen-shot-2016-11-01-at-2-39-27-pm

 

 

Tech Support

It’s likely that tech glitches will occur once in awhile, on your end and ours. Here are some helpful responses for common issues:

Having trouble viewing a video?

  • Try turning off HD.
  • Confirm that your internet connection is strong and allow the videos to fully load before playing.
  • Check what version of browser and operating system you’re using and try to update to the newest version that your hardware can support. Also, some browsers may not support the Vimeo Player (Older versions of Firefox and Internet-Explorer seem to be problematic). We’ve found Chrome and Safari to be the most stable.
  • All videos are hosted on Vimeo. Vimeo works great in most countries, but unfortunately is unsupported in others, such as Indonesia.
  • Clear your cookies! This is something you should do regularly and can fix many website related issues!
  • Sometimes a quick restart of your computer can solve many problems!

**One last little insight–make sure that your adblock software is disabled on our website, so that all the pages can display correctly.

Any questions about the online offerings?

We’ve gathered all of your Frequently Asked Questions and put together some super helpful answers for all of our online offerings. (Please note, select FAQ’s after clicking the links below and scrolling to the bottom of their respective pages.)

Click here to access FAQ’s for REUNITE.

Click here to access FAQ’s for Fresh Paint

Click here to access FAQ’s for Real Time Live

Click here to access FAQ’s for The Painting Sessions

Click here to access FAQ’s for the Creative Revolution E-Course.

Click here to access FAQ’s for Studio Diaries.

Click here to access FAQ’s for the Bloom True E-Course.

The Site in General

The site was designed from the ground up to be viewable on a wide range of devices. This includes desktops, phones and tablets. However, there are some limitations.

If you are seeing an issue with the way anything is showing up on your mobile device, desktop or tablet, or if something just doesn’t seem quite right, then please send an email directly to [email protected]. Before you reach out to them, please check what version of browser and what operating system you’re using (you’ll need to tell them that in your email), and try to update to the newest version that your hardware can support. If that doesn’t resolve the issue, send us a note.