While we have tried to make Studio Diaries as user-friendly as possible, we understand that questions still come up.
If you have any questions that are not addressed below, please don’t hesitate to email: [email protected]. We will return all emails within 48 hours, but likely sooner!
As a subscriber to Studio Diaries, you will be able to ask Flora questions at anytime in the comment section at the bottom of each Diary. Flora will answer shorter questions directly in the comments, and include longer, more in-depth questions in the monthly Diving Deeper Podcast series.
All podcasts will be posted in the Facebook group and in the Diaries.
The Studio Diaries Facebook Group is a wonderful place to ask questions to your fellow Bloomers — they are full of wisdom.
If you have any questions about accessing the Facebook group or your username/email are completely different than your Facebook name, please send an email to us at: [email protected].
It’s likely that tech glitches will occur once in awhile, on your end and ours. Here are some helpful responses for common issues:
Videos
Update as of 4/2016: Are you having trouble playing videos because of “Privacy Settings”? It turns out that the latest updates of iOS 9.3 and Safari 9.1 won’t allow private, embedded videos on websites. If you are an Apple user, this relates to you! We recommend switching your browser to Chrome, Firefox, or Explorer. There should be no problem viewing videos with these other browsers.
Having trouble viewing a video?
**One last little insight, clear your cookies! This is something you should regularly do and can fix many website related issues!
Need help accessing Studio Diaries?
After purchase, you will have access immediately (woohoo!). To access each new Studio Diary posted on the first non-holiday weekday (Monday-Friday) of the month (or any past Diaries you have already paid for), simply enter your username and unique password into the Login Area at the top of this website.
Forgot or lost your password?
Simply click the “Forgot Password” option to reset it.
Need to update your payment info?
If you would like to update your payment information, login to your account and click the ‘View’ button underneath ‘My Subscriptions’. Then you can select the ‘Change payment’ button.
Wondering how to cancel your subscription?
Although we’ll be sad to see you go, you can cancel your Monthly Subscription at anytime. To cancel your subscription, go to your account page and underneath ‘My Subscriptions’ click the ‘View’ button. After that, just click ‘Cancel’.
You can also join again at anytime! You’ll still have access to all the Diaries you purchased prior to your cancellation.
The site was designed from the ground up to be viewable on a wide range of devices. This includes desktops, phones and tablets. However, there are some limitations.
If you are seeing an issue with the way anything is showing up on your mobile device, desktop or tablet, or if something just doesn’t seem quite right, then please send an email directly to the awesome team at 7/Apps ([email protected]). Emails to them should be specifically about the site not about working on your device. But before you reach out to them, please check what version of browser (Click here to find out) and what operating system you’re using (you’ll need to tell them that in your email), and try to update to the newest version that your hardware can support. If that doesn’t resolve the issue, send them a note.
Still stuck? Please send us an email at: [email protected], we’ll get back to you ASAP. Thanks.